Frequently Asked Questions

Select Your Product: Browse our catalog to find the product you want to brand and customize. Each product has unique minimum order quantities and branding options. Review the customization possibilities to ensure the product meets your brand's needs.

Customize Your Product: Once you find the product you wish to customize, follow the steps to brand your selected product. Browse all of our color and material customization options carefully. Have fun with the possibilities!

Color Referencing: We utilize standard PMS (Pantone Matching System) shades for precise color customization. For the most accurate results, please compare our PMS codes with a physical Pantone Solid Coated Guide.

Minimum Order Quantities (MOQ): Please check the specific minimum order requirements for your selected product. Note that most color cosmetics require a combined total of 1000 units for customized packaging.

For example, if this is listed as the MOQ: Minimum 100 units per shade / Combined total of 1000 units

You can order:  10 shades at 100 units each, or 4 shades at 250 units each. However, please ensure that each shade meets the minimum of 100 units.

Review Your Selections: Carefully review the summary chart of your choices to ensure accuracy before proceeding to add items to your cart. All editing should be done on the product page before adding to cart. 

Terms & Conditions: Read our terms and conditions thoroughly and accept them by checking the appropriate box. After placing your order, we will send you a DocuSign form to finalize your business details on the Terms & Conditions to enable the use of our services. You will then receive your signed copy for your records.

Bulk Discounts: We offer bulk discounts for larger quantities. A pricing tier chart is available to show the cost breakdown for each quantity level. Please note that your bulk price discount will be calculated and displayed only during checkout and in your cart.

Add to Cart & Checkout: Review all customization options one last time, then add your items to the cart. Don’t worry if you're unsure about the custom combinations; our design team will render your choices onto a tech sheet for a digital proof, allowing you to provide feedback or request changes when we contact you.

Payment Methods: Complete your purchase using one of our available payment options at checkout.

Order Confirmation: Expect an email confirmation immediately after placing your order. Within 24-48 hours, one of our specialists will contact you to provide a digital proof of your design. You are entitled to one feedback session at no extra charge. Additional revisions are available at $150 per artwork edit.

Samples: Branded pre-production samples (PPS) are not available for Premium Private Label products. However, pre-production samples for Standard and Deluxe Custom products are available and is included in the cost of goods. 

Production & Final Approval: Once you approve the final proof and provide your signature sign off, we will initiate the production process. Please note that orders cannot be canceled or exchanged once production has begun, as your products will be custom branded and personalized with your logo.

Shipping Fees: Shipping costs are not included at checkout and vary based on order volume, shipping method, and destination. After your order is ready, we’ll contact you to confirm the delivery address and provide an estimated shipping cost. You’ll have the opportunity to choose expedited shipping if needed. Payment for shipping is due upon agreement of the costs and before dispatch.

Shipping & Tracking: After your order ships, we will send you a tracking number to monitor its progress to your destination.

Upon receiving your signed artwork proof, production will proceed according to the schedule below to ensure the highest quality for each service type:

• Premium Private Label: 25-40 business days
• Standard Custom: 45-60 business days
• Deluxe Custom: 90-120 business days

Please note that these lead times do not include shipping transit times.

For optimal quality, upload files in high-resolution vector formats: Adobe Illustrator, PDF, SVG, or EPS.

Yes, you can make changes when our specialist contacts you with your artwork proof. You are allowed one complimentary revision. Any additional revisions will incur a fee of $150 per artwork edit. Please note that production will not begin until we have your signed and approved artwork.

PMS stands for Pantone Matching System, a standardized color system used worldwide. It ensures that every color is consistent no matter where it's used. Each shade has a unique number, so when you choose a PMS color for your branding, everyone from printers to manufacturers can produce the same color, helping your brand look consistent across different materials and locations.

We provide a range of standard PMS shades for you to customize your products. However, you can enter a custom PMS color if you have specific brand colors or don't find a shade that fits. For precise color accuracy, we suggest checking our PMS codes with a physical Pantone book, using the Pantone Solid Coated Guide, which is ideal for graphic designers. For more about how this system helps, visit Pantone.com.